Help
Track your order
Sign in with your email to see every order you've placed and where it is now.
Your orders, in one place
No password needed. Enter the email you used at checkout and we'll send you a one-time code.
After you order
From our hills to your door
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01
Order confirmed
You get an email with your order number. Keep it handy if you need to write to us.
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02
Roasted and packed
Your coffee is roasted in the same week it ships, then packed and handed to the courier.
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03
On its way
2 to 4 days to metro cities, 4 to 6 days to smaller towns and districts far from a big city.
Something wrong?
We'll put it right
Running late?
If it's past the days above, send us your order number. We answer every day, 8 am to 8 pm.
Contact usArrived damaged?
Damaged or defective packs can be returned within 3 days of delivery, for a full refund or a new pack.
What to do, step by stepChanged your mind?
Cancel free of charge within 5 hours of ordering: email coffeegockm@gmail.com with your order number.
Cancellations and refunds